FAQs

We accept returns within 30 days of purchase, as long as the item is unused and in its original packaging. Customers are responsible for return shipping costs, unless the item was defective or damaged in transit.

Yes, we ship internationally. However, customers are responsible for any customs fees or import taxes that may apply.

Shipping times vary depending on your location and the shipping method selected at checkout. We typically ship orders within 1-2 business days, and delivery times range from 5-15 business days.

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

You can contact us by email at info@gentledogstore.com .

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or refund.

We provide detailed product descriptions and size charts for each item. Please measure your dog carefully and compare the measurements to the size chart to ensure a proper fit. If you have any questions or concerns, please contact us and we'll be happy to assist you.

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your package online.

Yes, we encourage our customers to leave product reviews on our website. Your feedback helps us improve our products and services.